I was charged for a new subscription plan when it was stated it would not incur any charges

The team is working to fix this incorrect behavior.

The few members who switched from the Fantasy and Sci-Fi subscriptions to the Dual plan and who have been charged for what should have been a costless migration are welcomed to reach out to Support to expedite their refunds by emailing support@lootstudios.com.

You can check all Known Issues we're currently handling and their status on this Help Article.