First Steps as a Subscriber

Support | Loot Studios
Support | Loot Studios
  • Updated

If you have just signed up to Loot Studios, you may have some questions about how to manage your subscription. That’s why we have created this guide to assist you.


Accessing your Loot Account

We provide all Loot bundles through our exclusive platform, where you can access and download the files whenever you want.

Immediately after subscribing, a random password is sent to the email address you registered during Sign up.

However, if you’re having trouble accessing your account, you can follow these steps:

  • Type in the same email you used when you set up your subscription here, to receive an email with a link to create a new password. Be sure to check the spam folder in case you don't see it in your Inbox.
  • Create a new password and click "Submit". Now use that password and your email to log in on the platform.
  • For more information about how to download the files, check this article out.

Understanding how your payments work

All our payments are processed by Hotmart, so in order to check your payment status it is necessary to access their portal, available here.

In general, the subscription billing date is on the subscription anniversary, so if you subscribed on December 10th, your next payment will be on January 10th.

To view and/or edit your billing date and information, please access this Help Article.


Other Information

If you want to know more about what we offer, we recommend you check our Bundle Library.

Finally, do not hesitate to contact us through our support email in case you have any further questions: Our team of specialists will be happy to help!

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